Claims Management IQRM

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What is IQRM?

The IQRM (Intelligence Quotient for Risk Management) is the first step to identifying the risks that most greatly affect your business.

Why IQRM?

With this integral piece of The Insurance Market’s Armour 360® process, we will ensure you receive a comprehensive program that maximizes your insurance investment.

How IQRM works?

We will work together to analyze the effectiveness of managing risks, develop strategies to protect your assets, and improve your risk profile. Additionally reducing your insurance costs, monitoring, and fine-tuning risk management programs as your business evolves.

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1. To what degree has your claims management process proactively reduced claim frequency and severity?(Required)
2. How effective has your agent or broker and carrier been in reviewing claims including investigative, medical, disability, litigation, subrogation and special investigation techniques?(Required)
3. How effective has the claims coordinator (who was assigned to your organization by the insurance carrier/third-party administrator) been in handling claims administration goals, the claims adjusting process, and claims administration management?(Required)
4. How effective is your organization in obtaining and reviewing loss runs at a minimum on a quarterly basis?(Required)
5. How effective is the organization in conducting a qualified evaluation of reserves on a regular basis?(Required)
6. How effective do you believe your agent or broker and carrier are in providing knowledgeable support in areas such as reporting procedures, claim reviews and reserve analysis, claim handling protocols as well as pre-unit report consultations on your workers’ compensation line of business?(Required)
7. To what degree does your Special Claims Handling Guidelines represent a comprehensive set of written “special service instructions” outlining reporting requirements, reserve changes, settlement authority, and return to work policies as well as subrogation discussions?(Required)
8. How effective do you believe your Risk Management Service Plan has been in holding the agent or broker and carrier accountable for sensitive service commitments including claims management?(Required)
9. How effective is your organization at routinely reviewing medical panels at least annually?(Required)
10. How effective is your Return-To-Work (RTW) program at helping injured employees return to work more quickly and safely while they heal?(Required)
11. To what degree have you implemented annual pre-unit workers’ compensation claim reviews with the goal of understanding the premium calculation?(Required)
12. How effective is your Back-On-The-Job Coordinator in overseeing workers’ compensation claims management as well as the injured employee rehabilitation process?(Required)
13. To what degree are your settlement discussions with your broker and insurance carrier/TPA effective in insuring that claims are being handled in a manner consistent with your claims administration goals?(Required)
14. How effective are your scheduled claim reviews with your agent or broker in getting claims closed?(Required)
15. How effective are your claims metrics in guiding you in reducing claims frequency and severity?(Required)
16. How effective is your business continuity/crisis management plan in safeguarding human life, preserving business operations and ensuring an efficient and effective resumption of operations to pre-event status?(Required)
17. To what degree have you achieved organizational “buy-in” and participation as relates to risk management?(Required)
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Phone 302.875.7591 Fax 302.875.7541
310 N. Central Ave. Laurel, DE 19956

Phone 443.944.9682 Fax 443.944.9683
109 Poplar Hill Ave. Salisbury, MD 21801

Phone 302.875.7591 Fax 302.491.4862
105 NE Front St. Milford, DE 19963
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