Our Story

For well over 100 years, The Insurance Market has been a trusted advisor managing risk for our personal, business, and life & health clients. At The Insurance Market, it’s about what’s best for you. Our risk managers evaluate your needs, develop a strategy based on your goals and implement a program to ensure your properly protected. From the Chesapeake Bay to the Atlantic Ocean, residents of the entire Delmarva Peninsula come to The Insurance Market for their insurance and risk management needs.
OUR AGENCY's LEGACY

James F. Hartstein
1975-1987

JAMES J. Hartstein
1976-2021

Stephen M. Hartstein
1980-2021
James F. Hartstein, CIC, entered the insurance business with Metropolitan Life Ins. Co. in 1952, and was promoted to agency manager in 1955. In 1968, he was appointed to Life Brokerage manager for INA Life. In 1969, he started in the Property & Casualty business where he served as Vice President of Pratt Ins. Inc. and Dover Insurance Agency. He was instrumental in establishing one of the first surplus lines agencies in the State of Delaware. In 1974, he assumed the presidency of Marshall Pusey Agency which was later changed to The Insurance Market, Inc. In 1987, James J. and Stephen M. Hartstein acquired The Insurance Market. The two brothers managed the agency for 34 years until they retired in 2021.
MEET OUR TEAM
Certified Risk Manager
Certified WorkComp Advisor
Andy Hartstein, CIC, CRM, CWCA
Principal
Andy Hartstein, CIC, CRM, CWCA
Principal
Andy has been recognized for his exceptional service, receiving the Coastal Style Best Of award for Best Insurance Agent in Sussex County in 2021, 2022, and 2023. In March 2024, he became a partner in IMHR, further solidifying his leadership within the company.
In addition to his professional achievements, Andy is deeply involved in his community. He serves on the boards of TidalHealth Nanticoke, Cheer, Inc., and Salisbury University Maroon & Gold Club, showcasing his commitment to mentorship and local health initiatives. Andy also coaches his three children in youth sports, further demonstrating his dedication to supporting and guiding young athletes.

Certified Risk Manager
Certified WorkComp Advisor
Jim W. Hartstein, CIC, CRM, CWCA
Principal
Jim W. Hartstein, CIC, CRM, CWCA
Principal
Jim’s dedication extends beyond his professional achievements. He has served as past chair for the United Way of the Lower Eastern Shore, Holly Center Citizens Advisory Council, Greater Salisbury Committee, and TidalHealth Foundation. Currently, he is the chair of TidalHealth Peninsula Regional and coaches in the Fruitland Falcons football league. Jim’s commitment to community service and leadership is as strong as his dedication to his profession, making him a valued asset both in and out of the workplace.

Certified WorkComp Advisor
Stephen J. Hartstein, CIC, CWCA
Principal
Stephen J. Hartstein, CIC, CWCA
Principal

Accredited Customer Service Representative
Crystal Bennett, CWCS, ACSR
Commercial Lines Account Manager
Crystal Bennett, CWCS, ACSR
Commercial Lines Account Manager

Health Care Customer Service Associate
Tricia Capodanno, MHP, HCSA
Life & Health Account Manager
Tricia Capodanno, MHP, HCSA
Life & Health Account Manager
Tricia is dedicated to community service, having volunteered for over 20 years as Treasurer and Vice President of her Homeowners Association (HOA). Additionally, she has served on the Wesley College Paralegal Advisory Board for four years.
Her extensive experience, academic background, and commitment to volunteerism make her a valuable asset to our team.
Certified Insurance Service Representative
Certified WorkComp Specialist
Kristin Cline, ACRA, CISR, CWCS
Commercial Lines Account Manager
Kristin Cline, ACRA, CISR, CWCS
Commercial Lines Account Manager
Prior to her career in insurance, Kristin spent ten years as a Radiologic Technologist, holding national and state registrations until last year. She has an Associate’s Degree in Applied Science – Radiologic Technology. In addition to her professional achievements, Kristin is an active volunteer with the PTO at her son’s school, showcasing her dedication to both her career and her community. Kristin’s diverse background, continuous pursuit of professional development, and commitment to her community make her a valuable asset to The Insurance Market team.

Dawn Collins
Manager, Accounting Department
Dawn Collins
Manager, Accounting Department

Jesus Cruz, CWCA
Marketing Associate
Jesus Cruz, CWCA
Marketing Associate
He earned a B.S. in Business Management with a minor in Information Systems from Salisbury University and holds a Certified WorkComp Advisor designation from the WorkComp Institute.
In 2024, Jesus was recognized as one of the 40 Under 40 in Philanthropy by the Community Foundation for his dedication to community service. He is the Immediate Past Chair of United Way Emerging Leaders and currently serves as Co-Chair of the Salisbury Area Chamber of Commerce Young Professionals. Jesus maintains strong, ongoing involvement in community service and outreach initiatives throughout the Lower Eastern Shore.

Cheri Fuchs, CWCS
Marketing Associate
Cheri Fuchs, CWCS
Marketing Associate
Before joining The Insurance Market, Cheryl spent more than 20 years in the transportation industry, further enhancing her skills and understanding of complex business environments. Her commitment to professional development is evident through her designations as a Certified Work Comp Specialist (CWCS) and Purple Cow Account Manager, certified by Beyond Insurance Global Network.
Cheryl is also deeply involved in her community, volunteering and attending United Church DE in Milford, DE. She actively volunteers with The Milford Advocacy for the Homeless, demonstrating her dedication to making a positive impact in her community.
Cheryl’s extensive experience, professional certifications, and community involvement make her an indispensable asset to The Insurance Market team.

Certified WorkComp Advisor
Kelly Garner, CIC, CWCA
Manager, Commercial Lines
Kelly Garner, CIC, CWCA
Manager, Commercial Lines
Dedicated to community service, Kelly currently serves on the Nanticoke Young Life Committee and has previously volunteered for Love Inc of Mid-Delmarva.

Jessica Hearn, CWCS
Commercial Lines Account Manager
Jessica Hearn, CWCS
Commercial Lines Account Manager

Daniela Hernandez
Commercial Lines Account Associate
Daniela Hernandez
Commercial Lines Account Associate

Cathy Hitchens
Accounting Associate
Cathy Hitchens
Accounting Associate
Cathy is also deeply committed to her community, having volunteered with Angel Tree and various church organizations. Her dedication to both her professional work and volunteer efforts makes her a valuable asset to our team.

Donna Hoffman, CISR, TPRA
Personal Lines Account Manager
Donna Hoffman, CISR, TPRA
Personal Lines Account Manager
Donna earned her Certified Insurance Service Representative (CISR) designation from the Risk & Insurance Education Alliance in 2018, underscoring her dedication to professional development and excellence in the insurance field.
With her extensive experience and industry knowledge, Donna is a trusted advisor who is passionate about helping clients navigate their insurance needs and achieve peace of mind.

Bethany Johnson
Administrative Assistant
Bethany Johnson
Administrative Assistant
In addition to her professional accomplishments, Bethany has a history of volunteering with a local senior center, demonstrating her commitment to giving back to her community and helping those in need.
Bethany’s blend of customer service expertise and dedication to community service makes her a valuable asset to The Insurance Market team.

Valerie Johnson
Personal Lines Account Manager
Valerie Johnson
Personal Lines Account Manager
In addition to her professional achievements, Valerie has a strong commitment to volunteerism. She has entertained patients in nursing homes by singing in the recreational room and has participated in various community service activities, including MLK events, food drives, and coat drives.
Valerie’s extensive background in the financial sector, combined with her dedication and expertise in the insurance industry, makes her a key asset to our team.

Shirley Lane, CISR
Personal Lines Asst. Manager
Shirley Lane, CISR
Personal Lines Asst. Manager
Shirley holds a Bachelor’s Degree in Social Work from Delaware State University, which has provided her with a strong foundation in understanding and supporting her clients’ needs. She has also earned the Certified Insurance Service Representative (CISR) designation from The National Alliance for Insurance Education and Research, further showcasing her dedication to professional growth and excellence in her field.
Throughout her career, Shirley has consistently demonstrated her commitment to providing exceptional service and support to her clients, making her an invaluable asset to The Insurance Market team.

Certified Insurance Service Representative
Certified WorkComp Specialist
Josselyn Lopez-Jimenez, ACRA, CISR, CWCS
Commercial Lines Account Manager
Josselyn Lopez-Jimenez, ACRA, CISR, CWCS
Commercial Lines Account Manager
Josselyn graduated from Cape Henlopen High School and has continued her professional development by earning several prestigious designations. She obtained her Certified Insurance Service Representative (CISR) designation from The National Alliance in 2022, her Certified WorkComp Specialist (CWCS) designation from the Institute of WorkComp Professionals in 2023, and her Accredited Client Risk Advisor (ACRA) designation from Beyond Insurance in 2024.
In addition to her professional achievements, Josselyn has a strong commitment to community service. She volunteered with the 3oh2 young professionals from Milford’s Chamber of Commerce from 2021-2022 and volunteers at the Food Bank of Delaware in Milford.
Josselyn’s diverse background, dedication to professional growth, and commitment to community service make her a valued member of our team.

Trusted Personal Risk Advisor
Shelly Marino, CISR, TPRA
Manager, Personal Lines
Shelly Marino, CISR, TPRA
Manager, Personal Lines

Shelby McKenzie, AHIP Certified
Manager, Life & Health Department
Shelby McKenzie, AHIP Certified
Manager, Life & Health Department

Certified Insurance Counselor
Certified WorkComp Advisor
Certified Insurance Service Representative
Transportation Risk and Insurance Professional
Ashley Mellin, ACRA, CIC, CWCA, CISR, TRIP
Commercial Lines Account Manager
IM Anytime Ambassador
Ashley Mellin, ACRA, CIC, CWCA, CISR, TRIP
Commercial Lines Account Manager
IM Anytime Ambassador
Ashley has been recognized as an IM Anytime Ambassador in 2018, a testament to her dedication and exceptional service. Before joining The Insurance Market, she spent 12 years at Walgreens as a senior certified pharmacy technician, where she honed her skills in customer service and communication. In addition, Ashley has worked for a direct-sales company for 12 years, further sharpening her ability to connect with and support clients.
Ashley graduated from Salisbury University in 2009 with a Bachelor’s degree in Sociology. Her commitment to continuous professional development is evident through her numerous certifications:
- Certified Insurance Service Representative (CISR) in July 2019
- Certified Insurance Counselor (CIC) in August 2021
- Certified WorkComp Advisor (CWCA) from the Institute of WorkComp Professionals in 2022
- Zywave Customer Certification Program in 2022
- Accredited Cyber Risk Advisor (ACRA) from Beyond Insurance Global Network in 2024
- Purple Cow Account Manager Certificate from Beyond Insurance Global Network
Beyond her professional achievements, Ashley is actively involved in her community. She has volunteered with the Young Life Foundation Gala, regularly collects toys for Brooke’s Toy Closet at Tidal Health, and has raised funds for the Tidal Health Mobile Mammography Drive.
Ashley’s blend of professional expertise, commitment to continuous improvement, and community involvement makes her a valuable asset to The Insurance Market team.

Certified Insurance Service Representative
Certified WorkComp Specialist
Terri L. Moore, CIC, CISR, CWCS
Commercial Lines Account Manager
Terri L. Moore, CIC, CISR, CWCS
Commercial Lines Account Manager
Throughout her remarkable 39-year tenure at The Insurance Market, Terri has earned several prestigious designations from The National Alliance for Insurance Education & Research, including Certified Insurance Counselor (CIC) and Certified Insurance Service Representative (CISR). She also holds the Certified WorkComp Specialist (CWCS) designation from The Institute for WorkComp Professionals.
Before embarking on her insurance career, Terri attended Delaware Technical Community College for two years, studying Human Services and Psychology. She also studied Dental Radiology at Wor-Wic Community College and worked for three years as a dental assistant.
In addition to her professional achievements, Terri enjoys volunteering at her grandchildren’s school, reflecting her commitment to community and family. Terri’s extensive experience, coupled with her academic background and professional certifications, make her a valuable asset to our team.

Janet Morgan, CWCS
Commercial Lines Account Manager
Janet Morgan, CWCS
Commercial Lines Account Manager
She earned her Certified Insurance Service Representative (CISR) designation in November 1996 and became a Certified Workers’ Compensation Specialist (CWCS) in March 2023.
Janet is also an active member of her community. She is a member of the Laurel Alumni Association and served as its President from 2014 to 2015. Additionally, she is a member of the Centenary Church Choir and Bell Choir.
Janet’s extensive experience, professional certifications, and commitment to community involvement make her an invaluable asset to our team.

Daniel Neely
Marketing Associate
Daniel Neely
Marketing Associate

Accredited Customer Service Representative
Haleigh Nichols, CWCS, ACSR
Commercial Lines Account Manager
Haleigh Nichols, CWCS, ACSR
Commercial Lines Account Manager
Haleigh also holds the Certified WorkComp Specialist (CWCS) designation from The Institute of WorkComp Professionals. Her educational background, licensure, and professional certification make her a valuable asset to our team.
Certified Insurance Counselor
Certified WorkComp Advisor
Certified Insurance Service Representative
Jessica Parrott, ACRA, CIC, CWCA, CISR
Commercial Lines Asst. Manager
Jessica Parrott, ACRA, CIC, CWCA, CISR
Commercial Lines Asst. Manager
Jessica holds a Master’s Degree in School Counseling and a Bachelor’s Degree in Behavioral Science, both from Wilmington University. She also has an Associate’s Degree in Human Services from Delaware Technical & Community College.
Outside of her professional life, Jessica enjoys volunteering at her daughters’ school, contributing to her community, and setting an example of dedication and service for her family and colleagues.

Professional in Human Resources
Certified WorkComp Specialist
Heather Parsons, MBA, SHRM-CP, PHR, CWCS
Manager, People and Operations
Heather Parsons, MBA, SHRM-CP, PHR, CWCS
Manager, People and Operations
Heather’s academic background includes an MBA from Capella University and a Bachelor of Science in Organizational Management from Wilmington University. She has also earned certificates in Human Resource Management and Training and Staff Development from Wilmington University. Her professional certifications include the Professional in HR Management (PHR) from HRCI, the SHRM Certified Professional (SHRM-CP) from SHRM, and the Certified WorkComp Specialist (CWCS) from the WorkComp Institute. Heather holds additional specialized certificates from SHRM, including Veterans at Work, Getting Talent Back to Work, and Employing Abilities at Work, as well as a Certificate in HR Ethics from HRCI. Her dedication to the HR field is also reflected in her Advanced Certificate in Leadership from the National Society of Leadership and Success, exemplifying her commitment to growth and leadership within the industry.
Currently, Heather serves as the Membership Director for the Maryland SHRM State Council and as the President of Eastern Shore SHRM.

Certified Insurance Service Representative
Certified WorkComp Specialist
Sherry Pusey, ACRA, CISR, CWCS
Manager, Claims
Sherry Pusey, ACRA, CISR, CWCS
Manager, Claims

Heidi Rouane
Personal Lines Account Manager
Heidi Rouane
Personal Lines Account Manager

Trusted Risk Advisor
Certified WorkComp Advisor
Transportation Risk and Insurance Professional
Kim Russell, ACRA, TRA, CWCA, TRIP
Commercial Lines Account Executive
Kim Russell, ACRA, TRA, CWCA, TRIP
Commercial Lines Account Executive
In 2023, Kim joined The Insurance Market as a Business Development Representative. In 2025, she was promoted to Commercial Lines Account Executive, where she continues to bring her extensive experience and strategic insight to the role.
Kim holds an Associate’s Degree in Applied Science from Delaware Technical Community College. Her commitment to continuous professional development is evident through her numerous certifications, including Trusted Risk Advisor (TRA) and Accredited Cyber Risk Advisor (ACRA) from Beyond Insurance Global Network, as well as Certified WorkComp Advisor (CWCA) from the Institute of WorkComp Professionals.

Blair Russell
Personal Lines Account Manager
Blair Russell
Personal Lines Account Manager
Blair’s extensive tenure and expertise make her a valuable asset to our team, ensuring that our clients receive the best possible care and support.
Josh Simon
Business Development Representative,
Life & Health Department
Josh Simon
Business Development Representative,
Life & Health Department

Associate in Claims
Certified Work Comp Specialist
Charles Stanfield, ACRA, AIC, CWCS
Claims Associate
Charles Stanfield, ACRA, AIC, CWCS
Claims Associate
Charles holds several professional designations, including Associate in Claims (AIC) from The Institutes, Accredited Client Risk Advisor (ACRA) from Beyond Insurance, and Certified WorkComp Specialist (CWCS) from The Institute of WorkComp Professionals. His commitment to continuous learning and professional development is evident in these accomplishments.
Beyond his professional life, Charles has a strong passion for coaching football. He has previously coached Pop Warner football for six years and middle school football for three years, demonstrating his dedication to mentoring and developing young athletes.

Accredited Cyber Risk Advisor
Dean Tomlinson, TRA, ACRA
Business Development Representative
Dean Tomlinson, TRA, ACRA
Business Development Representative
Dean holds a Diploma in Civil and Structural Engineering from TAFE in Perth, Australia. His commitment to professional development is further demonstrated by his completion of the Producer Bootcamp through Beyond Insurance Global Network (BIGN) in November 2024.
In transitioning to business insurance, Dean brings the same mindset to help his clients navigate risks effectively. Through the Armor 360° process at The Insurance Market, he goes beyond traditional agent services to act as a trusted advisor, ensuring carriers compete for his clients’ business. By leveraging tailored processes and fostering long-term relationships, Dean empowers business owners to achieve confidence and success on their journey.
Dean’s unique blend of engineering education, extensive maritime experience, and advanced insurance training makes him a valuable asset to The Insurance Market team.

Certified WorkComp Advisor
Transportation Risk and Insurance Professional
Roger Waters, ACRA, CWCA, TRIP
Commercial Lines Account Executive
Roger Waters, ACRA, CWCA, TRIP
Commercial Lines Account Executive
Roger holds a Bachelor of Science in Sport Management with a minor in Business, and a Master of Science in Athletic Administration, both from James Madison University. His commitment to professional development is underscored by his certifications as a Certified Work Comp Advisor (CWCA) from the Institute for WorkComp Professionals and an Accredited Cyber Risk Advisor (ACRA).
In addition to his professional accomplishments, Roger is deeply involved in his community. He serves as the President of Delmar Little League, coaches baseball at Delmar High School, and has coached for the East Coast Royals and East Coast Titans. He is also an active member of the Veterans of Foreign Wars (VFW) and Moose Lodge.
Roger’s diverse background, from academic advising to community involvement, highlights his dedication to helping others achieve their best, making him an invaluable asset in any setting.

AHIP Certified
Scott Ward, CWCA, AHIP Certified
Commercial Lines Account Executive
Scott Ward, CWCA, AHIP Certified
Commercial Lines Account Executive
Scott holds the designation of Accredited Health Insurance Professional (AHIP) and is a Certified Work Comp Advisor (CWCA) from The Institute for WorkComp Professionals. These certifications highlight his commitment to staying abreast of industry standards and providing exceptional service to his clients.
Beyond his professional achievements, Scott is actively involved in his community, volunteering through various church activities. His dedication to helping others and his community spirit are as evident in his volunteer work as they are in his professional endeavors.

Trusted Risk Advisor
Logan Wescott, CWCA, TRA
Business Development Representative
Logan Wescott, CWCA, TRA
Business Development Representative
